FAQs
We accept all forms of Visa, Mastercard, Zip Pay, Stripe and PayPal for online purchases.
If you haven’t received an order confirmation email, it is likely the result of one or two things: Your order wasn’t placed and processed. You have entered an incorrect email address with your order.
If you are certain that the email address linked to your order is correct, please check the spam folder in your emails for your order confirmation.
- The time for your package to arrive can vary greatly based on the destination country, the shipping service you paid for, and other factors including how long it takes your package to clear customs.
- For international, shipping is done within 15 to 30 working days.
No. Shipments outside the US may be subject to taxes and import duties based on the destination country. The customer is responsible for all taxes and customs duties. Unfortunately, C J Handbags &Accessories has no control over these charges.
The duty and tax can vary greatly depending on the country the order is shipping to, the amount of the order, and other factors. Some countries and provinces have no import duties or taxes, while some countries and provinces have high import fees, and some have additional duties and taxes for luxury goods including clothing.
Once your order is shipped, you will automatically receive a shipment notification email with a tracking number. If for any reason you do not receive your shipping confirmation email and your order date within five (5) business days, please let us know by emailing us. We will be happy to find out what is going on with your order
Tracking numbers often take a few hours from the time they are generated to become active. We recommend waiting at least 24 hours from the time of receiving the notification email before tracking your package. Often tracking numbers will not become active until a package has reached the shipping hubs. This can take a few hours after packages have been picked up from our distribution center.
Wholesale
We are always on the hunt for great stores and boutiques to partner with to support our talented family of designers. If you are interested in carrying any of our designer’s products, please contact us here.
All returns will result in a $15.00 USD processing fee that will be deducted from your refund amount. Exchanges are always complimentary and free of charge if the item has not been worn or used. Original tags must still be attached
Returns & Exchange
- We aim to process requests for returns and exchanges within 2-3 business days after the product has undergone our quality control checks to ensure the product has not been worn and that the tags are still in place. If goods are eligible for a refund, the refund will be made within 7 days of receipt of the items by C J Handbags & Accessories
- No. We strongly advise customers to thoroughly check the product and try it on when it is received to ensure you are satisfied with the product. Refunds and exchanges will not be permitted after 7 days from the date of receiving your purchase. Shoes and clothing must be returned with their original designer packaging and unworn. Shoes and clothing returned without their original boxes will not be accepted.
- All sales for wigs and hair extensions are final (returns are not accepted )
- If you receive a faulty product, please notify us immediately and the item will be exchanged subject to availability or a refund processed.
- No returns on accessories.
If you haven’t received an order confirmation email, it is likely the result of one or two things: Your order wasn’t placed and processed. You have entered an incorrect email address with your order.
If you are certain that the email address linked to your order is correct, please check the spam folder in your emails for your order confirmation.
Full-priced items may be returned for a refund if the product is in brand new condition, with original packaging and proof of purchase or exchanged within seven (7) days of receipt of your order. Sale items are final and cannot be returned or exchanged. All returns will incur $10.00 USD processing fee that will be deducted from your refund amount. Exchanges are always complimentary and free of charge.